Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) MB-910

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1 day
Per student: € 695,00 excl. VAT

Exam Upgrade: € 155,00 excl. VAT
Max 16 students

✓ Startgarantie
✓ Online training
✓ Examen upgrade
✓ ✓ Microsoft Certified training

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Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) MB-910

Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) – MB-910 training

Deze training biedt een brede introductie tot de mogelijkheden voor customer engagement van Dynamics 365. Je raakt vertrouwd met het concept van klantbetrokkenheid. En met alle apps voor klantbetrokkenheid, zoals: Dynamics 365 Marketing, Dynamics 365 Sales, Dynamics 365 Klantenservice, Dynamics 365 Field Service en de mogelijkheden voor klantrelatiebeheer (CRM) van Dynamics 365 Project Operations. Deze MB-910 omvat zowel hoorcolleges als hands-on labs.

Voor wie?

Deze basistraining is geschikt voor iedereen die vertrouwd wil raken met de customer engagement (klantbetrokkenheid) mogelijkheden. ld aan de mogelijkheden voor klantbetrokkenheid van Dynamics 365, studenten, Ook voor pas afgestudeerden en mensen die van loopbaan veranderen en/of Dynamics 365 willen gebruiken om naar het volgende niveau te gaan.

Wat levert deze training jou op?

Na deze basistraining kan je de mogelijkheden en functionaliteiten beschrijven van: Dynamics 365 Marketing, Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service en Dynamics 365 Project Operations (CRM).

Deze training is tevens de perfecte voorbereiding op het MB-910: Microsoft Dynamics 365 Fundamentals (CRM) examen.

Voorkennis

Deelnemers moeten een fundamenteel begrip hebben van de principes van klantbetrokkenheid (customer engagement) en de bedrijfsvoering. Een goed begrip van cloud computing is handig, maar niet noodzakelijk.

Twijfel je of jouw kennis/ervaring voldoende is om deel te nemen aan de training? Neem dan contact met ons op voor advies of bel 020 – 820 83 62.

Taal

Deze training wordt in het Engels gegeven. Het bijbehorende MB-910: Microsoft Dynamics 365 Fundamentals (CRM) examen wordt eveneens in het Engels afgenomen.

Lesmateriaal

Bij de training ontvang je Microsoft Official Courseware. De lestijden zijn van 9.00 tot 16.30.

Examen upgrade

Wil je het officiële MB-910: Microsoft Dynamics 365 Fundamentals (CRM) examen behalen? Wanneer je je inschrijft voor deze training kun je een Examen Upgrade boeken. Je ontvangt dan een Examenvoucher (benodigd om deel te nemen aan het officiële online Microsoft examen).

Vervolgtraining

Wil je je kennis m.b.t. Microsoft Dynamics verder uitbreiden? Bekijk onze andere Microsoft Dynamics trainingen.

Lesprogramma – Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) – MB-910

Module 1: Learn the Fundamentals of Dynamics 365 Marketing

This module covers the basic concepts of customer engagement and what the customer engagement apps have in common before diving into Dynamics 365 Marketing. We begin with the standard marketing business processes and how Marketing addresses those. Then we examine the product capabilities. Finally, we cover additional marketing apps such as LinkedIn Campaign Manager, Dynamics 365 Customer Voice and Dynamics 365 Customer Insights.

Module 2: Learn the Fundamentals of Dynamics 365 Sales

This module provides an introduction to Dynamics 365 Sales. We begin with the standard sales business processes and how Sales addresses those. Then we examine the product capabilities. Finally, we cover additional sales apps such as Sales Insights and Sales Navigator.

Module 3: Learn the Fundamentals of Dynamics 365 Customer Service

This module provides an introduction to Dynamics 365 Customer Service. We begin with the standard customer service business processes and how Customer Service addresses those. Then we examine the product capabilities. Finally, we cover additional customer service apps such as Omnichannel for Customer Service, Dynamics 365 Customer Service Insights, Customer Service Scheduling and Connected Customer Service.

Module 4: Learn the Fundamentals of Dynamics 365 Field Service

This module provides an introduction to Dynamics 365 Field Service. We begin with the standard field service business processes and how Field Service addresses those. Then we examine the product capabilities, including work order generation, scheduling, inventory management and asset management.

Module 5: Learn the Fundamentals of Dynamics 365 Project Operations (CRM)

This module provides an introduction to the customer engagement aspects of Dynamics 365 Project Operations. We begin with the standard project-based business processes and how Project Operations addresses those. Then we examine the product capabilities, including sales, project management, and resource utilization.

Start dates Location

Start date: 17 May 2023

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We 17 May 2023 09:00 - 16:30

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3438 MR Nieuwegein

Start date: 17 May 2023

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We 17 May 2023 09:00 - 16:30

Location: Virtual Training Centre
Online hybride training (combi op locatie en online)

Start date: 23 Jun 2023

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Fr 23 Jun 2023 09:00 - 16:30

Location: Virtual Classroom
Online hybride training (combi op locatie en online)

Start date: 05 Jul 2023

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We 05 Jul 2023 09:00 - 16:30

Location:
3438 MR Nieuwegein

Start date: 05 Jul 2023

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Days and times:

We 05 Jul 2023 09:00 - 16:30

Location: Virtual Training Centre
Online hybride training (combi op locatie en online)

Start date: 21 Sep 2023

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Th 21 Sep 2023 09:00 - 16:30

Location: Virtual Classroom
Online hybride training (combi op locatie en online)

Start date: 13 Oct 2023

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Fr 13 Oct 2023 09:00 - 16:30

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3438 MR Nieuwegein

Start date: 13 Oct 2023

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Online hybride training (combi op locatie en online) Language: EN Register

Days and times:

Fr 13 Oct 2023 09:00 - 16:30

Location: Virtual Training Centre
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Start date: 04 Dec 2023

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Mo 04 Dec 2023 09:00 - 16:30

Location: Virtual Classroom
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Delivery formats

Choose a delivery format that suits you best. The following delivery formats are available for this course:

Online hybrid training

This training will take place via Zoom with a live trainer. This is a combination of an online training and training on location.
Virtual classroom

Attend a the virtual classroom course from any location (workplace or home). You learn from a live instructor and are in contact with other participants. The instructor has the possibility to look at your screen (if necessary) to answer all your questions. This training will take place via Microsoft Teams (free of use).
In-company course

Our in-company training is tailored to your company. The specialized trainer only deals with what is important for your company and work situation. That makes our tailor-made training very effective. We provide these training courses in Dutch, English and German. The choice for an in-company training provides an attractive discount. Depending on the number of participants, the discount can be as much as 50% compared to participation in an open training. More information or request a quote.