ITIL®4 Foundation in English (with exam voucher)

Average score 9.4
out 1419 reviews

2 days
Per student: € 1.790,00 excl. VAT
Max 12 students

With exam voucher
Course in English
Classroom or online course

Show schedule and training Locations

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ITIL®4 Foundation in English (with exam voucher)

ITIL®4 Foundation training course in English

ITIL is the standard for IT Service Management. ITIL4 describes the actual insights in IT Service Management. Among others it integrates Lean, Agile, DevOps and Cloud Computing. ITIL4 supports faster, quality and value driven deliveries of IT services for people and throughout organizations.

During the course you learn the basics and how value can be delivered using the Principles, the theory of the ITIL service value system (SVS), the four dimensions model, the Service Value Chain (SVC) and the Practices (like processes) from the IT Infrastructure Library (V3).

This ITIL Foundation course prepares you for the ITIL Foundation exam. Before taking the exam, we advise approximately 8-12 hours of self-study before taking the exam. Also, we provide you with practice exams for free. You will receive a personal exam voucher to plan your online exam within a period of 12 months, at a time and location of your choice. Incl. free practice exam

Who should attend?

Professionals who contribute to the Management, the organization and the optimization of the activities of the processes in an IT-service organization. The target group consists of Operational employees. Team leaders, Supervisors and Managers who want to develop their IT Service Management skills to the latest insights. Also, this training is suited for those who are already familiar with previous versions of ITIL.

What will I learn?

At the end of this course, you will be able to:

Understand the key concepts of ITIL service management.
Understand how ITIL guiding principles can help an organization to adopt and adapt ITIL service management.
Understand the four dimensions of ITIL service management.
Understand the purpose and components of the ITIL service value system, and activities of the service value chain, and how they interconnect.
Understand the key concepts of continual improvement.
Learn the various ITIL practices and how they contribute to value chain activities.

Prerequisites

You have basic knowledge of automation.

Language

This course is taught in English. We also offer a ITIL®4 Foundation training course in Dutch.

Exam voucher

You will receive a personal exam voucher to plan your online exam within a period of 12 months, at a time and location of your choice. Incl. free practice exam

Follow-up course

Do you want to follow a follow-up course after this course? Have a look at our other ITIL courses.

Topics

Introduction
- IT service management in the modern world
- About ITIL 4
- The structure and benefits of the ITIL 4 framework
Key concepts of service management
- Value and value co-creation
- Organizations, service providers, service consumers, and other stakeholders
- Products and services
- Service relationships
- Value: outcomes, costs, and risks
The four dimensions of service management
- Organizations and people
- Information and technology
- Partners and suppliers
- Value streams and processes
- External factors

- The ITIL service value system
  - Service value system overview
  - Opportunity, demand, and value
  - The ITIL guiding principles
  - Governance
  - Service value chain
  - Continual improvement
  - Practices
- ITIL management practices
  - General management practices
  - Service management practices
  - Technical management practices

Start dates Location

Start date: 06 Nov 2025 till 07 Nov 2025

Show timetable

Nieuwegein

Days and times:

Th 06 Nov 2025 08:45 - 16:00
Fr 07 Nov 2025 08:45 - 16:00

Location: Iepenhoeve 9A
3438 MR Nieuwegein

Start date: 06 Nov 2025 till 07 Nov 2025

Show timetable

Virtueel

Days and times:

Th 06 Nov 2025 08:45 - 16:00
Fr 07 Nov 2025 08:45 - 16:00

Location: Via Zoom with a live trainer
Online hybride training (vanuit huis of kantoor)

Cost of the course

Cost per participant € 1.790,00 excl. BTW
Max. participants: 12

The training costs € 1.790,00 per participant. This includes all current teaching materials, a reference work (pdf) and the official SignOn certificate. Moreover, course participants who have followed a training course with us can make use of our exclusive aftercare service. So, there are no additional costs afterwards. The price of the training does not include 21% VAT. The VAT number is stated on the invoice.

In-company group rate

If you register with a group of five or more people for a Power BI course at the company location (in-company), we can offer an attractive group rate. For information about our group rates, please contact us and request a quote via this link or call 020 – 820 83 62.

Do you have questions or want additional information?

Or do you want to know if this training suits you? Feel free to contact us via [email protected] or call 020 – 820 83 62.

Delivery formats

Choose a delivery format that suits you best. The following delivery formats are available for this course:

Online hybrid training

A trainer provides the training live in the classroom. You follow this training online (from home or office). You have direct contact with the trainer and other participants who participate physically in class or online.
Classroom live

A face-to-face training on a location in the Netherlands. Employees from different companies are present during this classroom training. Fully catered for, including an extensive lunch.
In-company course

Our in-company training is tailored to your company. The specialized trainer only deals with what is important for your company and work situation. That makes our tailor-made training very effective. We provide these training courses in Dutch, English and German. The choice for an in-company training provides an attractive discount. Depending on the number of participants, the discount can be as much as 50% compared to participation in an open training. More information or request a quote.

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ITIL®4 Foundation in English (with exam voucher)

ITIL®4 Foundation in English (with exam voucher)

ITIL®4 Foundation training course in English

Who should attend?

What will I learn?

Prerequisites

Language

Exam voucher

Follow-up course

Topics

In-company?

Cost of the course

In-company group rate

Do you have questions or want additional information?

Delivery formats

Online hybrid training

Classroom live

In-company course

Training ITIL®4 Foundation in English (with exam voucher)

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Ik ben op zoek naar

ITIL®4 Foundation in English (with exam voucher)

ITIL®4 Foundation in English (with exam voucher)

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SignOn and the UWV

ITIL®4 Foundation training course in English

Who should attend?

What will I learn?

Prerequisites

Language

Exam voucher

Follow-up course

Topics

In-company?

Cost of the course

In-company group rate

Do you have questions or want additional information?

Delivery formats

Online hybrid training

Classroom live

In-company course

Training ITIL®4 Foundation in English (with exam voucher)

Incompany-training

Request quote - ITIL®4 Foundation in English (with exam voucher)

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