ITIL 5 Foundation Training
The ITIL® 5 Foundation with exam voucher training is the training that gets you up to speed with the newest version of the world’s most widely used framework for IT service management. You learn how digital products and services can be set up to deliver measurable value to customers and other stakeholders, and how to make IT service delivery and product development better reflect the needs of the people who rely on them. The focus is on value creation, collaboration and continual improvement, so the framework works for you in daily practice, not just on paper. This course helps you understand ITIL 5 and apply it in your own role, whatever that role looks like within your organization. You finish with the knowledge you need to sit the official ITIL 5 Foundation exam.
Who is this training for?
This training suits anyone who works with or around digital products and services and wants a solid, shared vocabulary for service management: IT professionals, service managers, product owners, team leads and business stakeholders alike. No specific job title or IT background is required, which makes it just as useful for people starting out in service management as for experienced professionals who want to formalize what they already do in practice. Because ITIL 5 is built to apply across an entire organization, it’s also relevant if you work outside a classic IT department but collaborate closely with one. Not sure if this training is the right fit for you? Feel free to get in touch with us.
What does this training deliver you?
- You explain how value and co-creation of value work in digital product and service management
- You recognize the four dimensions of product and service management: organizations and people, value streams and processes, information and technology, and partners and suppliers
- You apply the ITIL service value system: guiding principles, governance, value chains and continual improvement
- You map the ITIL product and service lifecycle: discover, design, acquire, build, transition, operate, deliver and support
- You analyze and manage value streams within digital organizations
- You use ITIL concepts to improve service quality, service relationships and customer journeys
- You prepare for and take the official ITIL (version 5) Foundation exam
Prerequisites
No prior knowledge is required for this training. It’s designed as a genuine starting point, so whether you’re new to service management or bring years of hands-on experience, you’ll be able to follow along. Not sure if your background is sufficient? Get in touch with us via contact or call us on 020 820 83 62.
Practical information
Duration: 2 days
Price: € 1,795 (excl. VAT)
Language: English
Course material: You receive digital English-language course material.
Delivery method: Classroom at our location, hybrid online, or tailored in-company.
Exam Voucher
After completing this training, you can sit the official ITIL (version 5) Foundation exam, certified by PeopleCert, the licensed exam authority behind ITIL. An exam voucher is included in this training, so you don’t need to book or pay for the exam separately. Passing the exam earns you the internationally recognized ITIL (version 5) Foundation certificate, the entry point for further ITIL certification paths such as Practice Manager, Managing Professional and Strategic Leader.
This training prepares you for two official exams. Exam vouchers for both are included and valid for 12 months, so you’ll need to schedule your exams within that period.
ITIL® 5 Managing Professional Transition – Product, Service, Experience
- Duration: 120 minutes
- 60 multiple-choice questions
- Open book exam
- Pass mark: 70%
ITIL® 5 Transformation
- Duration: 90 minutes
- 40 multiple-choice questions
- Open book exam
- Pass mark: 70%
Why SignOn for this training?
There are plenty of ICT training providers in the Netherlands. Yet organizations and professionals choose SignOn time and again. There are concrete reasons for that.
- Practice-driven expert trainer-consultants: Only certified experts (such as MCTs) with at least ten years of hands-on experience.
- Personal attention: Learning in small groups with plenty of room for your specific learning goals and short lines of communication, even after the training ends.
- Our own learning approach: Always up-to-date, in-house course materials combined with a strong blended learning methodology.
- Long-term aftercare: Direct support from your trainer-consultant for practical questions, up to a year after the training.
The result of this approach is measurable: with more than 1,500 evaluations we score an average of 9.3, and we’re proud to be Cedeo-certified.
Exclusive aftercare: we’re here for you even after the training
After the training you can still ask our trainers and consultants your questions. Through our unique aftercare service you get a response almost immediately, by phone or by email. That way you get the most out of what you’ve learned and can put it straight into practice.
Follow-up training
Once you’re ready for the next step in your ITIL certification path, you can choose between Practice Manager, Managing Professional and Strategic Leader, depending on whether you want to specialize in specific practices, focus on operational service management, or move into strategic leadership. Check our ITIL training range to see which follow-up modules are currently available.
Frequently asked questions
Do I need prior knowledge for the ITIL 5 foundation training?
No, the ITIL 5 Foundation training is designed as a genuine starting point. You don’t need any IT service management background or specific job title, so it works whether you’re just starting out or already have years of hands-on experience.
What certificate do I get after the ITIL 5 Foundation training?
You receive the internationally recognized ITIL 5 Foundation certificate, issued by PeopleCert. This certificate is also the entry point for further ITIL certification paths such as Practice Manager, Managing Professional and Strategic Leader.
Is the exam included in the price of the ITIL 5 Foundation training?
Yes, an exam voucher is included in this training, so you don’t need to book or pay for the exam separately. You do need to schedule the exam yourself within the voucher’s validity period.
How long does the ITIL Foundation training take?
The training takes 2 days and can be followed in the classroom, hybrid online, or tailored in-company for groups of five or more.
What's the difference between ITIL Foundation and the follow-up modules?
ITIL Foundation gives you the shared basic vocabulary and core concepts of ITIL 5. The follow-up paths (Practice Manager, Managing Professional, Strategic Leader) go deeper into a specific specialization, operational service management, or strategic leadership, depending on your role.
Can I do this training with my whole team?
Yes, from five participants onward you can book this training in-company at an attractive group rate. Call us on 020 – 820 83 62 or use our contact form for the options.
Terug naar het overzicht 
Show schedule and training Locations 
Brochure 
2 days 
