BCS Foundation Certificate in Business Analysis

Lesprogramma – BCS Foundation Certificate in Business Analysis

1. What is Business Analysis (5%)

Candidates will be able to:
1.1 Describe the business change lifecycle
1.2 List the following principles of business analysis
1.2.1 Root causes not symptoms
1.2.2 Business improvement not IT system change
1.2.3 Options not solutions
1.2.4 Feasible, contributing requirements, not meeting all requests
1.2.5 Entire business change lifecycle, not just requirements definition
1.2.6 Negotiation not avoidance
1.3 Describe the variants of the business analyst role

2. The Competencies of a Business Analyst (2.5%)

Candidates will be able to:
2.1 Explain the concept of the T-shaped Professional
2.2 Identify the three areas of business analysis competency

3. The Strategic Context for Business Analysis (7.5%)

Candidates will be able to:
3.1 Describe business analysis and the strategic context
3.2 Define the factors assessed using PESTLE to analyse an external environment
3.3 Identify the elements of the VMOST technique used to analyse an internal environment
3.4 Describe the following elements of performance measurement
3.4.1 Critical success factors
3.4.2 Key Performance Indicators (KPIs)
3.5 Describe the structure of a SWOT analysis
3.6 Describe the following techniques used in strategy execution
3.6.1 The POPITTM model
3.6.2 The purpose of the business model canvas

4. The Business Analysis Service Framework (2.5%)

Candidates will be able to:
4.1 Identify the following services in the Business Analysis Service Framework (BASF)
4.1.1 Situation investigation and problem analysis
4.1.2 Feasibility assessment and business case development
4.1.3 Business process improvement
4.1.4 Requirements definition
4.1.5 Business acceptance testing
4.1.6 Business change deployment
4.1.7 Stakeholder engagement

5. Investigating the Business Situation (12.5%)

Candidates will be able to:
5.1 Define workshops
5.1.1 Advantages and disadvantages of workshops
5.1.2 List techniques used for discovery workshops
5.1.3 List techniques used for visualisation workshops
5.2 Define observation
5.2.1 Advantages and disadvantages of observation
5.2.2 Formal observation
5.2.3 Shadowing
5.3 Define interviews
5.3.1 Advantages and disadvantages of interviewing
5.4 Define scenarios
5.4.1 Advantages and disadvantages of scenarios
5.5 Define prototyping
5.5.1 Advantages and disadvantages of prototyping
5.6 Define user role analysis
5.6.1 Advantages and disadvantages of user role analysis
5.6.2 Personas
5.7 Define quantitative approaches
5.7.1 Surveys or questionnaires
5.7.2 Activity sampling
5.7.3 Document analysis
5.8 Describe the following two diagrammatic techniques used to record a business situation
5.8.1 Rich pictures
5.8.2 Mind maps

6. Analysing and Managing Stakeholders (10%)

Candidates will be able to:
6.1 Identify stakeholder categories using the stakeholder wheel
6.2 Describe the Power/Interest grid technique to analyse stakeholders
6.2.1 Resulting stakeholder management strategies
6.3 Describe stakeholder responsibilities using RACI

7. Improving Business Services and Processes (12.5%)

Candidates will be able to:
7.1 Explain the business process hierarchy
7.2 List the following techniques used to model the enterprise level processes
7.2.1 SIPOC
7.2.2 Value chain analysis
7.2.3 Value propositions
7.3 Describe the following aspects of the event response level
7.3.1 Business events
7.3.2 Creating business process models
7.3.3 UML activity models
7.4 Describe the following aspect of the actor-task level
7.4.1 Analysis considerations at actor-task level
7.5 Describe analysis of the following aspects of the as-is process model
7.5.1 Identifying problems
7.5.2 Analysing the handoffs
7.5.3 Analysing the tasks and procedures
7.6 Identify generic approaches to improving business processes
7.7 Define the purpose of customer journey maps

8. Defining the solution (7.5%)

Candidates will be able to:
8.1 Describe the gap analysis process
8.2 Explain the use of POPITTM in gap analysis
8.3 Describe the process for developing options
8.3.1 Types of options
8.4 Describe the purpose of design thinking
8.4.1 Divergent and convergent thinking

9. Making the Business Case (5%)

Candidates will be able to:
9.1 Describe the lifecycle for a business case in business case development
9.2 Identify the areas of feasibility assessment
9.3 Define the structure and contents of a business case
9.3.1 Categories of costs and benefits
9.3.2 Impact assessment
9.3.3 Risk assessment
9.4 List the key features relevant to the production of a business case within an Agile context
9.5 Identify the elements of a CARDI Log
9.6 Explain the purpose of the following investment appraisal techniques
9.6.1 Payback
9.6.2 Discounted cash flow and net present value
9.6.3 Internal rate of return

10. Establishing the Requirements (10%)

Candidates will be able to:
10.1 Explain the requirements engineering framework
10.2 Identify the following actors in requirements engineering
10.2.1 The business representatives
10.2.2 The project team
10.3 Identify the types of requirement
10.4 Describe the hierarchy of requirements
10.5 Describe requirements elicitation techniques
10.5.1 The term tacit knowledge
10.6 Identify the following elements of requirements analysis
10.6.1 Requirements filters
10.6.2 INVEST
10.6.3 Prioritising requirements using MoSCoW
10.6.4 Business rules

11. Documenting and Modelling Requirements (10%)

Candidates will be able to:
11.1 Identify the following documentation styles
11.1.1 Text-based documentation style
11.1.2 Diagrammatic
11.2 List elements of a requirements catalogue
11.3 Describe the format of user stories
11.4 Describe the elements of the use case diagram used to model functional requirements
11.5 Describe the elements of a class model used to model data
11.6 Describe the product backlog in modelling and documentation in an Agile environment
11.7 Define the structure of the business requirements document

12. Validating and Managing Requirements (5%)

Candidates will be able to:
12.1 Describe the following types of requirements validation
12.1.1 Formal requirements validation
12.1.2 The activities in the Agile requirements validation process
12.2 Describe the following aspects of requirements management
12.2.1 Traceability
12.2.2 Change control

13. Delivering the Requirements (5%)

Candidates will be able to:
13.1 Describe the following types of delivery lifecycle
13.1.1 The waterfall lifecycle
13.1.2 The “V” model
13.1.3 The incremental lifecycle
13.1.4 The stages of the iterative lifecycle (Agile)
13.2 Explain advantages and disadvantages of the lifecycles

14. Delivering the Business Solution (5%)

Candidates will be able to:
14.1 Explain the role of the business analyst in the business change lifecycle
14.2 Describe the role of the business analyst during the design, development and test stages
14.3 Describe the following approaches used in the implementation stage
14.3.1 SARAH model
14.3.2 The purpose of the business readiness assessment
14.4 Describe how the benefits plan is used in the realisation stage

Copyright © BCS 2020
BCS Foundation Certificate in Business Analysis Syllabus V4.0